Our Team

Meet the SMARI Team

Our team helps guide change and inspire confidence with a deep commitment to providing timely affordable and reliable research.

Jim Ittenbach

partner

Katie Ittenbach

President & CEO

Mike York

COO

RJ Gerard, UXC

Director of Accounts

Elizabeth Sutherland

Account Manager

Amy Hall

Senior Programmer

Wesley Fry

Sr. Research Analyst

Alicia Hazelwood

Sr. Research Analyst

Imara Peralta

Research Analyst

Anna Faulkinbury

Project Manager

Lawrence Joseph

Research Specialist

See yourself here?

Our team brings deep expertise, strategic thinking, and a passion for problem-solving.

Our certified moderators, skilled analysts, and strategic consultants bring extensive research and data expertise to every project. We’re committed to helping clients navigate complex challenges with clarity.

What sets us apart is our passion—for our work, our clients, and each other. We work hard, support our team, and stay engaged through family, team-building, and community service, ensuring we bring fresh energy to every project.

7 SMARI team members posing for a picture in the office
many employees working at their computers at a long desk
4 employees work at couches and chairs to discuss market research
2 female employees meet in an office

Interested in learning more about careers with SMARI?

At SMARI, we’re looking for sharp minds, problem-solvers, and genuinely good people to help us tackle meaningful research challenges.

We believe a great workplace is built through evolution and adaptation, not just perks like beer and board games (though we have those too).

Our culture is about collaboration, shared goals, and making an impact. If you’re looking for a place where your work matters and your team supports you, let’s talk.